Frequently Asked Questions

We’re here to answer all of your questions.

Before you make a purchase

Here are some of the more common questions and answers for purchasers. If you still can’t find what you’re looking for, please feel free to contact us.

After purchasing the single image credit, log in to your ChiStockImages account and download the image you’d like. You can access the image from your dashboard.

All images on ChiStockImages are sold with a royalty-free, commercial license. This means that once you buy an image, you are allowed to use it without the need to cite the source of the image, and you can use it for both personal and commercial projects including online adverts, corporate reports, websites and billboards. There are some restrictions about what you’re allowed to do with the imagery, which you can find out about by clicking the license info on each image. Read a summary of license restrictions.

You do not need to sign up to purchase on ChiStockImages, you can simply add images to your cart and check out via Paypal. Note that you will need to provide an email address during checkout because we deliver our purchases via email, but this does not create a ChiStockImages account and we will only use your email to deliver this purchase. If you intend to buy at discounted rates using an Image Pack, you will need to sign up so that your remaining image credits can be redeemed at a later date.

Our payments are processed via PayPal, which is an industry-leading online payment system. If you have a PayPal account you can purchase images using any PayPal credits you have on your account, but if you do not have a PayPal account, you can still check out using PayPal and pay using a valid credit or debit card.

In most cases PayPal lets you check out using a credit or debit card, without signing up for an account. Occasionally, depending on your location, you may be required to complete a PayPal signup to check out with your card. This is a security feature enforced by PayPal to reduce credit card fraud. If you do not have access to a credit or debit card to make a purchase online, you can contact us via the chat widget in the bottom-right to arrange for alternative means of payment.

Once you complete your PayPal payment, you’ll be directed back to ChiStockImages and notified that your payment is being processed by PayPal in the background. In most cases, this processing does not take longer than 1 minute. Once PayPal notifies our system that your payment was successful, ChiStockImages will automatically send an email with download links for your purchased images to the email address you specified while checking out.

Your download links are typically delivered within a few seconds after successful PayPal payment. Please check your email inbox’s spam folder in case the email was pushed there. If you regularly purchase and your emails are forwarded to your spam folder, you can save ChiStickImages as a contact in your email service to avoid our emails being misclassified. If there is a longer delay, please contact us via info at chistockimages dot com

Please contact us at info at chistockimages dot com

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